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Customer Support

How to Use - Top

How do I use my Flip Cloth Diapers?

Washing Instructions - Top

How do I wash my new diapers? What detergent do I use?

Washing and detergent information can be downloaded here: http://www.flipdiapers.com/flipwashing.pdf

Troubleshooting - Top

How can I tell if the diaper is adjusted to fit my baby properly?

To observe fit, pick up your baby's legs after putting the diaper on and observe how it fits around the legs and bottom. Is it snug? If you can see air between the diaper and their skin, then you need to refine the fit. Trying a smaller snap setting and fasten the tabs snugly. When you child stands up, notice how the insert or soaker is positioned relative to the back elastic. If the insert or soaker is higher than the back elastic, lay your child down, release the tabs, pull the diaper slightly towards the front and refasten the tabs. If you notice that the front of the diaper is positioned low over your baby's thighs or that it is difficult to fasten the diaper around your baby's waist, try using a larger snap setting. This will increase the rise of the diaper and improve overall fit. Remember, babies change shape frequently as they grow up. You may have times when your relatively young baby is using their one-size diapers on the largest setting. The same child may be on the medium setting several months later due to increased mobility.

My diapers are leaking. What's wrong?

Warranty - Top

What is the warranty on Flip products?

Flip cloth diapers are manufactured by Cotton Babies, the makers of bumGenius. Detailed information about the warranty that applies to Cotton Babies manufactured cloth diapers can be found on our Customer Support page at bumGenius.com.

Other Common Questions - Top

How many diapers do I need?

If you are using Flip exclusively, we recommend a minimum of 24 inserts & 6 Flip covers. This may vary based on your child's wetting habits. Remember, wash at least every other day and rotate your stash evenly.

I'd like to buy Flip! Where can I get this brand?

Flip products are available in baby retail stores all over the world. If you don't happen to have a store that carries Flip in your area, be sure to let them know about us! You're also always able to shop online through one of our online retailers.

Who manufactures Flip?

Flip products were created by and are manufactured by Cotton Babies, Inc. Cotton Babies, Inc. also manufactures bumGenius & Econobum Diapers.

Are diaper rash creams ok to use with Flip?

Diaper rashes should be treated according to your physician's recommendations. If you need to use a rash cream, use a stay-dry liner between your baby's bottom and the diaper to prevent the cream from transferring onto the diapers. Rash creams containing fish oils will make cloth diapers smell fishy. These should be avoided.

Need extra absorbency overnight?

Try using 2 inserts and setting the diaper cover to be one size larger than you would for day time use.

Are your products patented?

Yes. Our diapers are covered by a number of utility and design patents in a number of countries. These patents protect various elements of how our diapers look and how they function. Additionally, the shape of our diaper is protected by tradedress. All of our brands and prints are original works of art that have been formally copyrighted. Information about our patents and other intellectual property is available through the U.S. Patent & Trademark Office. Other US and international patents are pending.