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Customer Support

How to Use - Top

How do I use my Flip Cloth Diapers?

Are diaper rash creams ok to use with Flip?

Diaper rashes should be treated according to your physician's recommendations. If you need to use a rash cream, you should use a stay-dry liner or a piece of fleece between your baby's bottom and the diaper to prevent the cream from transferring onto the diapers.

Need extra absorbency overnight?

Try using 2 inserts and setting the diaper cover to be one size larger than you would for day time use.

Washing Instructions - Top

How do I wash my new diapers?

Before First Use: For polyester products, wash hot (140F/60C) once. For cotton products, wash hot (140F/60C) 3-5 times.
Use: Do not use rash creams.
Dirty Storage: Store in dry pail/bin.
Wash: Use laundry tabs if available. Pre-wash cold. Wash hot (140F/60C) with bumGenius detergent. Extra rinse. No laundry additives. Line dry cover. Tumble dry insert. No fabric softeners. Use � cup or 60 mL bleach in the hot wash once per month.

What detergent can I use?

You should only use detergents that are free of dyes, enzymes, perfumes, whiteners and brighteners.

What should I avoid?

Do not use extra additives in your wash (like baking soda or vinegar). Do not use fabric softeners. Do not boil your diapers.

Troubleshooting - Top

How can I tell if the diaper is adjusted to fit my baby properly?

To observe fit, pick up your baby's legs after putting the diaper on and observe how it fits around the legs and bottom. Is it snug? If you can see �air� between the diaper and their skin, then you need to refine the fit. Trying a smaller snap setting and fasten the snaps snugly. When you child stands up, notice how the prefold or soaker is positioned relative to the back elastic. If the prefold or soaker is higher than the back elastic, lay your child down, release the snaps, pull the diaper slightly towards the front and refasten the snaps. If you notice that the front of the diaper is positioned low over your baby's thighs or that it is difficult to fasten the diaper around your baby's waist, try using a larger snap setting. This will increase the rise of the diaper and improve overall fit. Remember, babies change shape frequently as they grow up. You may have times when your relatively young baby is using their one-size diapers on the largest setting. The same child may be on the medium setting several months later due to increased mobility.

How can I prevent diaper leakage?

The number one cause of leakage is a saturated diaper that just needs to be changed. Any diaper will leak once full. If your baby is having problems with leaks, check this first. 99% of the time, additional absorbency solves leakage problems. If that doesn't work, we've included some other trouble-shooting points below.

I think my diapers have detergent buildup. What should I do?

Wash once in hot water with one teaspoon (for high efficiency machines) to one tablespoon (for regular washing machines) with original liquid Dawn (blue formula) and up to 1/2 cup bleach in the wash cycle. Do two additional hot water washes with no detergent to completely rinse the diapers clean. If you still see suds, keep rinsing until the diapers are rinsed clean.

Warranty - Top

What is the warranty on Flip products?

Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Guarantee covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase is required.

To make a warranty claim, product must be sent at customer's expense to their distributor (Cotton Babies is the U.S. & Canadian distributor for Flip) for examination of workmanship and materials. Diapers must arrive unstained, clean, stink-free and dry. After reviewing your diapers, we may replace the diaper or provide you with simple instructions for resolving the problem you are having. Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear.

Warranty is void when:

WARNING! There are no authorized eBay retailers. Always check the retailer list to ensure that the person you buy from is an authorized retailer. Diapers purchased from unauthorized retailers are not eligible for warranty coverage.

Other Common Questions - Top

How many diapers do I need?

If you are using Flip exclusively, we recommend a minimum of 24 inserts & 6 Flip covers. This may vary based on your child's wetting habits. Remember, wash at least every other day and rotate your stash evenly.

I'd like to buy Flip! Where can I get this brand?

Flip products are available in baby retail stores all over the world. If you don't happen to have a store that carries Flip in your area, be sure to let them know about us! You're also always able to shop online through one of our online retailers.

Who manufactures Flip?

Flip products were created by and are manufactured by Cotton Babies, Inc. Cotton Babies, Inc. also manufactures bumGenius & Econobum Diapers.

Are your products patented?

Yes. Our diapers are covered by utility patents that protect various elements of how our diapers function. The shape of our diaper is protected by tradedress. Our prints are original and formally copyrighted. Other US and international patents are pending. We take knock-offs seriously. If you find a product that you know infringes on our intellectual property, please send us an .

Didn't I read about you in...

Probably! Cotton Babies products have received mentions and accolades in many recognizable publications including Time Magazine, The New York Times, The Wall Street Journal, Consumer Reports and blogs like The Consumerist.