What is your return and exchange policy?
You have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase for all items returned.
A 15% restocking fee applies to products returned in the original, undamaged package and in resaleable-as-new condition within 30 days of delivery. Packages must be returned complete, including free items. Exchanges may be made without incurring a restocking fee as long as no refund is necessary.
An RMA number is required for all returns. Purchase must have been made through a Cotton Babies website to be eligible for return or exchange.
Cotton Babies manufactured cloth diapers must have sewn-in tracking label as originally attached in order to be eligible for a return or warranty claim. This tag is located below the brand label.
Damages and issues
Inspect everything in your order upon arrival and contact us right away if items are defective, damaged or if you receive the wrong item. Claims must be accompanied by a photo of the packaging, the pick list, and the product as it arrived to you within 7 days of receipt. Past that date, no claims of damaged or missing items will be processed.
Certain types of items cannot be returned. Sale merchandise, second-quality merchandise, used merchandise, gift cards, consumable goods, custom products, and personal care items (such as swimwear, beauty products, and menstrual items).
Once the return is received and approved, you’ll be refunded to your original payment method.
- We cannot process a return without an RMA number. This number must be written on the outside of the package (click here to get your number). You can check the status of the return online by clicking (here) and entering the authorization number and your zip code. We will update the status of your return in the system when we receive the package and again when it is processed. Packages received with an RMA number will be returned to sender.
- Include a separate note in the package with the following information: name, current mailing address, products included in your package, the reason for the request and what you would like us to do.
- Proof of purchase for the returned items.
- The address to use when shipping your returns is available after you have completed the request for an RMA number.