Shipping
Flip ships to addresses within the United States. Flat rate economy shipping for $6.95 is available for orders with a delivery address in the lower 48 states and to military families with an APO or FPO. Orders shipping to Alaska or Hawaii will be charged exact shipping at the time of shipment. If you have a PO Box, please make sure that you specify a street address in your order comments.
If you have questions prior to placing an order, please call us at 1-888-332-2243. Due to the volume of orders we process, changes and cancellations are not possible once an order is downloaded into our order fulfillment system.
In-stock orders placed by 2pm EST, Monday through Friday usually ship the same day. Orders placed after 2pm EST will ship the following business day. If your package requires arrival by a certain day, please place your order by phone so we can guarantee inventory, a shipping date and an arrival date.
| Express | Expedited | Economy | |
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| Orders are filled first and receive priority on all inventory |  |
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| Orders are shipped complete (no backorders) | |
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| If we are out of stock on an item, you will be immediately contacted with the option to make a substitution for a complete order | |
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| Partial shipping included. If you do not want to make a substitution, we will do a partial shipment at our expense | |
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| **Order guaranteed to arrive within 3 business days from date of shipment | |
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| Order includes insurance | |
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| **Orders shipped using UPS or USPS Priority Mail are guaranteed to arrive within 4-6 business days from date of shipment | |
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| Orders are filled in the order they are received and are shipped only when they are complete. Depending on inventory levels of popular items, it may be a few days before an order is shipped | |
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| **Orders are guaranteed to arrive within 10 business days from the date of shipment (using least expensive shipping method | |
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| Orders are sent with Delivery Confirmation or a tracking number | |
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| You will receive email notification of your status | |
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-
Orders are filled first and receive priority on all inventory.
-
Orders are shipped complete (no backorders).
-
If we are out of stock on an item, you will be immediately contacted with the option to make a substitution for a complete order.
-
Partial shipping included. If you do not want to make a substitution, we will do a partial shipment at our expense.
-
Order guaranteed to arrive within 3 business days from date of shipment.
(Shipment arrival does not include Saturday delivery. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.) -
Orders include insurance.
-
Orders are sent with Delivery Confirmation or a tracking number.
-
You will receive email notification of your status.
-
Orders are filled first and receive priority on all inventory (second to express orders).
-
Orders are shipped complete (no backorders).
-
If we are out of stock on an item, you will be immediately contacted with the option to make a substitution for a complete order.
-
Partial shipping included. If you do not want to make a substitution, we will do a partial shipment at our expense.
-
Order shipped using UPS or USPS Priority Mail are guaranteed to arrive within 4‐6 Business days from date of shipment.
(Shipment arrival does not include Saturday delivery. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.) -
Orders are sent with Delivery Confirmation or a tracking number.
-
You will receive email notification of your status.
-
Orders are filled in the order they are received and are shipped only when they are complete. Depending on inventory levels or popular items, it may be a few days before an order is shipped.
-
Order are guaranteed to arrive within 10 Business days from the date of shipment (using least expensive shipping method).
(Shipment arrival does not include Saturday delivery. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.) -
Orders are sent with Delivery Confirmation or a tracking number.
-
You will receive email notification of your status.
Occasionally, there are circumstances beyond our control that may cause a delay with your order. We keep you updated using the email address and phone number provided during the checkout process. If you have not been contacted about your order and have questions after checking your order status online, feel free to call customer service at 1-888-332-2243.
If the tracking information shows your package being delivered and you can't find the package, be sure to look everywhere. Carriers have been known to leave packages under bushes, behind a car, inside the garage, at the back door, behind a doormat and even with the neighbor. If the tracking information shows that the package has been returned to Flip, please contact us by phone. You may have given us the wrong shipping address. If you suspect for any reason that your package has been lost or stolen, please contact our customer service department immediately at 1-888-332-2243.
Our administrative and shipping offices are closed on the following holidays: New Years Day, President's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Calls and emails will be returned on our next business day. Orders will also begin shipping out on our next business day. Occasionally, we may close the office due to other circumstances (like weather).